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How to Use the Import Server Feature

The Import Server feature lets you download files and folders directly from an external server (for example, your old hosting) to your current server using an SFTP connection.

This is a very useful tool for migration, letting you move your server data WITHOUT having to download it to your personal computer first.

Step 1: Preparation on the Old Server (Source)​

This step is very important to make sure the import process runs quickly and efficiently.

  1. Open the File Manager in your old server's panel.
  2. Select All the files and folders you want to move.
  3. Use the Archive or Compress feature to create a single archive file (for example, backup.tar.gz or arsip.zip).
  4. Once the archiving process is done, create a new folder. For this guide, we will name it backup.
  5. Move the archive file you just created (e.g. backup.tar.gz) into that backup folder.

File Manager Panel

Your old server is now ready. The file we will pull is backup.tar.gz, located inside the /backup folder.

Step 2: Open the Import Server Option (on the New Server)​

Now, switch to your new panel (the destination server).

  1. Open the Files tab.
  2. Click the Import Server button located at the top of the file manager.

Step 3: Fill In the Old Server's SFTP Details​

You now need to enter the SFTP connection details for your old server (where your files come from).

File Manager Panel

  • SERVER PROTOCOL: Leave it as SFTP.
  • USER: The SFTP username from your old server.
  • PASSWORD: The panel password from your old server.
  • SERVER IP: The IP address or hostname of your old server.
  • SERVER PORT: The SFTP port of the old server. The default port is usually 22 or 2022.

Step 4: Specify the Source and Destination Paths​

This is the part that connects to your preparation in Step 1.

Example: File Manager Panel

  • SOURCE FOLDER: This is the path on the old server that contains your archive file.

    • Based on Step 1, we placed the archive inside the backup folder. So, fill in this field with /backup.

  • DESTINATION FOLDER: This is the path on the new server where the file will be downloaded.

    • You can import it straight to the main directory (root) by filling in /.
    • If you want the file to go into a specific folder (for example, folder-impor), you can type /folder-impor here, and the panel will download the file into it. For this guide, we will use /.
Deletion Option Warning

At the bottom of the modal, there is an option that reads "PERMANENTLY DELETE ALL SERVER FILES (EXCLUDING SFTP FILES)?".

DO NOT ENABLE THIS OPTION unless you are absolutely sure you want to delete all files on your current server before the import begins. For most migration cases, leave this option off (disabled).

Step 5: Start the Import Process​

  1. Double-check all the details.
  2. Click the Import from SFTP button.

The panel will start the download process in the background. The time required depends on the size of your archive file and the connection speed between the two servers.

Step 6: Extract Your Files​

Once the import process is complete:

  1. Go back to your File Manager.
  2. You will now see your archive file (for example, backup.tar.gz) in the main directory (or inside the folder you specified in DESTINATION FOLDER).
  3. Right-click the archive file and select Decompress or Unarchive to extract your files.

After extraction, you can move the files and folders to where they should be, and your migration is complete!